CHARMING Concierge Service is here to help you spend less time planning and more time enjoying.

Our team is here to fulfil our clients DREAMS with PERSONALIZED travel and lifestyle SERVICES.

We TAILOR every package to our clients, from individuals to families and corporate.

We provide the HIGHEST level of SERVICE to our clients and PERSONALIZE it down to the most INTIMATE detail by keeping utmost DISCRETION.

CHARMING CONCIERGE SERVICE is the answer to enjoy the very best life has to offer.

ABOUT US

The well known luxury concierge service in the Balkan region.

CHARMING Concierge Service is founded in Belgrade by the two co-owners, Branka Mitrovic and Sanne van Heumen. Their love for traveling, planning and finding the best luxurious spots in the world, is what made the two friends join forces in business.

Sanne and Branka, the founders of CHARMING Concierge Service have run several businesses before deciding to put all their experience gained in fashion, retail, hospitality at the service of the most demanding and quality conscious clients.

Combining their experience in travel extensively world-wide and someone who knows first-hand to appreciate the importance of a knowledgeable, discreet and effective support team while leading a busy lifestyle, they are passionate about leading the CHARMING team to deliver a best-in-class and personal service.
CHARMING Concierge Service’s team is made up of diverse and ambitious individuals, united in their love and appreciation of the finer things in life who are continually striving to anticipate our clients’ needs and wishes.

Performing to the highest standards at all times, allowing you to rely on us is key to concierge service. We work together to back each other up even when unforeseen circumstances occur. We communicate effectively with each other and with our clients and their teams in order to make sure your journey is relaxed, timely and you arrive fresh and rested at your destination. Punctuality, politeness and privacy are our signature.

MISSION

Our mission is to perform and deliver excellent quality service, searching for the entire satisfaction of our clients, for them to save time and to provide them with unforgettable experiences.

VISION

Nothing is better than experience, we know it and we make them happen. With CHARMING Concierge Service you will truly experience life without compromise. No request is out of reach.

BRAND VALUES

Reliable
Confidential
Innovative
Flexible
Quality
Value

THE CAPPA LUXURY HOTEL

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